Elianabrie – United Arab Emirates

 
At Elianabrie, we are committed to protecting your rights as a consumer in accordance with UAE Consumer Protection Law (Federal Law No. 15 of 2020) and Cabinet Resolution No. 66 of 2023 on E-Commerce.
 
This notice must be read together with our Terms & Conditions, Return & Exchange Policy, Shipping Policy, and Privacy Policy, which together form the complete agreement between Elianabrie and the customer.
 

1. Right to Clear & Transparent Information

You have the right to receive accurate, clear, and non-misleading information before completing a purchase, including:
  • Product descriptions, materials, measurements, and care details
  • Prices displayed in AED, inclusive of VAT where applicable
  • Delivery timelines and shipping limitations
  • Return, exchange, and refund conditions
  • How your personal data is collected and used
 
All such information is disclosed on our website prior to checkout.
 

2. Product Quality & Conformity

You are entitled to receive products that:
  • Match their description and agreed specifications
  • Are free from manufacturing defects
 Please note:
  • Minor variations in color, texture, or finish—especially for handmade or made-to-order items—are inherent to the product and do not constitute defects.
  • Measurement tolerances within reasonable industry standards are acceptable.
 

3. Returns & Exchanges – Ready-to-Wear Items

In strict alignment with our Return & Exchange Policy:
  • Eligible ready-to-wear items may be returned or exchanged within the stated return period
  • Items must be unused, unworn, unwashed, unaltered, and returned in original packaging
  • Items showing signs of wear, damage, or alteration are not eligible
  • Shipping fees are non-refundable, unless otherwise required by UAE law
 All conditions, timelines, and exclusions are detailed in the Return & Exchange Policy.
 

4. Made-to-Order Items (Legal Disclosure)

Consistent across our Terms & Conditions, Returns Policy, and this Notice:
  • Made-to-order items are produced specifically according to customer selection
  • Made-to-order items are non-returnable and non-exchangeable
  • An exception applies only if the item:
  • Has a manufacturing defect, or
  • Does not materially conform to the agreed specifications
 By placing a made-to-order purchase, you expressly acknowledge and accept these conditions.
 

5. Defective or Non-Conforming Products

If you receive a product that is defective or materially different from what was agreed:
  • You must notify Elianabrie within a reasonable timeframe after delivery
  • We will assess the issue and, where applicable, offer repair, replacement, or refund, in accordance with UAE law
 

6. Shipping & Delivery Rights

As outlined in our Shipping Policy:
  • Delivery timelines are estimates and may vary by product type and destination
  • Delays caused by couriers, customs clearance, or force majeure events are outside Elianabrie’s control
  • Risk transfers to the customer upon successful delivery to the provided address
 Customers are responsible for providing accurate delivery information.
 

7. Refunds

Where a refund is approved in accordance with our policies:
  • Refunds are issued via the original payment method
  • Processing times depend on the payment provider and banking system
  • Refunds are completed within a reasonable timeframe, as required by UAE regulations
 

8. Privacy & Data Protection

Your personal data is handled in accordance with:
  • UAE data protection regulations
  • Our published Privacy Policy
 
You have the right to:
  • Know how your data is collected and used
  • Expect secure handling of personal and payment information
 Elianabrie does not store payment card details.
 

9. Complaints & Consumer Protection

For complaints or consumer rights inquiries, please contact us first:
 
Email: support@elianabrie.com
WhatsApp: +971 5826 8 8690
Brand: Elianabrie
 
If a complaint cannot be resolved amicably, consumers may escalate the matter to the
UAE Ministry of Economy – Consumer Protection Department.
 

10. Commitment to Compliance

Elianabrie is committed to:
  • Ethical and transparent business practices
  • Fair treatment of consumers
  • Full compliance with UAE consumer protection and e-commerce regulations